Playing games is meant to be a fun and entertaining activity, but we do understand that some players may find it difficult to control the frequency of their game play. This in turn may lead to behavior which may be unsafe for them. At Rummy Passion, we want to act âResponsiblyâ and want to take steps to ensure that all players enjoy safe and secure gaming in a responsible manner. We are committed to helping players who wish and need to limit the amount and time they spend to play. Rummy Passion encourages all its players to play responsibly.
Provides daily and monthly Deposit Limits which the player can set from their end. This will keep a check on their daily/monthly spend so that they donât overshoot their budgeted amount. Click to set your Deposit Limits now.
Encourages players to take âSelf Assessment Surveyâ to ensure that they are playing responsibly. Irrespective of the level, whether a player is a master of rummy, an expert player or a novice, we insist that players take a Self Assessment Survey. Our Player Support Specialist will then evaluate the responses and will assist the players accordingly. How is your Game Play at Rummy Passion? Click to take 2 minute Self Assessment Survey.
Provides Self Exclusion Feature which the player can initiate from their end at any time. Player can themselves Self Exclude their account from 72 hours to 6 months from their âMY ACCOUNTâ section. During the Self Exclusion period, players will not be able to access their Rummy Passion Account. Click to Self Exclude. The player has to contact the customer support in case the player wishes to permanently self exclude himself from Rummy Passion and once the requisition is processed then the associated account can not be resumed or released.
Should a player have any grievance related to the site - we, at Rummy Passion, take care to resolve it reasonably in the playerâs favour. In other words, the benefit of doubt always goes with the player. All the members of the Support Staff at RummyPassion go through rigorous training on various aspects of handling player issues. However, at times, despite their best efforts, a player remains unsatisfied. In order to handle such issues, RummyPassion follows a 2 tier Escalation Matrix. This is to assure the players that they can approach the higher-upâs and the Management Team, in case they feel that their issue has not been properly dealt with.
Rummy Passion is committed to Responsible Gaming. Player needs to understand that online gaming is NOT an income generation avenue but is just an entertainment source. Players are encouraged to play responsibly with only what they can comfortably afford. In case, player feels addicted and unable to control game play, player can and should utilize Self Exclusion feature and/or speak to our Player Support Specialist to help him/her control addiction.
We take online gaming addiction cases seriously and with utmost sensitivity. If a player explicitly mentions about online gaming addiction, it is taken as a high priority issue. The case is immediately escalated to the Supervisor/Managerial level. If required, a proper telephonic counselling session of the player with a qualified practicing psychologist is arranged.
TORF - The Online Rummy Federation is a not-for-profit society which aims to encourage, develop, facilitate and support the online rummy operators to adopt a common set of standards and practices with the goal of building a self-regulatory framework that will lead to a responsible industry and protect player interests. As a member of TORF, Rummy Passion is committed towards building a fair ecosystem among all operators for setting industry code of conduct and Responsible Gaming. Click to know more about TORF.
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